Terms of service

Terms of Service — Glasbaustein-Lichtwerk

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Welcome to Glasbaustein-Lichtwerk. By accessing or using our website and services, you agree to these Terms of Service. Please read them carefully before purchasing from our store.

Glasbaustein-Lichtwerk is a small-scale lighting studio based in Berlin, Germany, creating handmade glass stone lamps pieces and custom porcelain mural lamps.

1. About Us

Glasbaustein-Lichtwerk

Berlin, Germany

Email: killian.lemeur.lichtwerk@gmail.com

This store is operated in accordance with German law and EU consumer protection regulations.

2. Products and Craftsmanship

All of our lighting pieces are handcrafted using vintage materials such as GDR glass stones, porcelain, and metal structures.

Because our lamps are individually made:

Variations in texture, color, markings, or minor irregularities are normal and expected.
Each piece is unique and may differ slightly from product photos.
Vintage materials may show age-related traces.

By purchasing our products, you acknowledge and accept these natural variations.

3. Custom Orders

Custom porcelain mural lamps and bespoke lighting requests are made specifically to your specifications.

For these custom items:

Production begins only after full or partial payment (depending on the arrangement).
You agree to provide accurate design information.
Custom-made items cannot be returned or refunded, except in cases of manufacturing defects covered by EU law.

4. Pricing and Payment

All prices are shown in EUR and include VAT where applicable.

We reserve the right to change prices at any time.

Payments are processed securely through Shopify’s payment providers. You must provide accurate billing information and authorize any charges incurred under your account.

5. Shipping and Delivery

Processing Time

As a small studio, our processing and production times may vary:

Ready-made lamps: typically dispatched within X–X business days.
Custom pieces: production time will be communicated before ordering.

Shipping

We ship from Berlin, Germany. Delivery times depend on destination and carrier.

We are not responsible for delays caused by customs, postal services, or force majeure events.

Damaged Shipments

If your item arrives damaged:

Notify us within 7 days of delivery.
Provide clear photos of the damage and packaging.
We will assess and provide a replacement or refund in accordance with EU consumer law.

6. Returns and Refunds

Standard Items

You have the right to withdraw from a non-custom purchase within 14 days of receiving the item, in accordance with EU consumer rights.

Returned items must be unused, in their original condition, and safely packaged.

Custom Items

Custom-made lamps cannot be returned, refunded, or exchanged unless defective.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty.

Refunds will be issued after we receive and inspect the returned item.

7. Warranty

Under EU law, consumers have a 2-year legal warranty for defects present at the time of delivery.

This warranty does not cover:

Damage caused by improper installation or use
Alterations made by the customer
Normal wear and tear
Use of non-approved bulbs, electrical components, or power sources

Electrical components must be used according to local electrical standards.

8. Limitation of Liability

To the fullest extent permitted under German and EU law:

Glasbaustein-Lichtwerk is not liable for indirect, incidental, or consequential damages.
We provide no guarantee that our website or services will be uninterrupted or error-free.

Nothing in these Terms limits your statutory consumer rights.

9. Intellectual Property

All photos, product descriptions, designs, and branding on this website are the intellectual property of Glasbaustein-Lichtwerk.

They may not be copied, reproduced, or used without explicit written permission.

10. Prohibited Uses

You may not use our site or products for:

illegal or unauthorized purposes
infringing the rights of others
misrepresenting content or identity
attempting to interfere with the website’s functionality

11. Governing Law

These Terms are governed by the laws of Germany, with applicability of EU consumer protection regulations.

Any disputes will be resolved in the courts of Berlin, unless otherwise required by mandatory EU consumer rights.

12. Changes to These Terms

We may update these Terms from time to time. The version posted on this website at the time of your purchase applies.

13. Contact

If you have any questions about these Terms or your order, please contact us at:

Glasbaustein-Lichtwerk